Support & Contact

Updated: 2026-04-15

1. Contact Information

For support, inquiries, or feedback regarding DiBlanco Premier™ CRM, please reach out to us using the following contact methods:

2. Support Hours

Our support team is available to assist you during business hours. We aim to respond to all inquiries within 24 hours during peak times and off-peak periods.

  • Response Time: 24 hours (peak/off-peak)
  • Channels: Email, phone, text, chat
  • Languages: English (EN) and Spanish (ES)

3. Support Services

DiBlanco Premier provides comprehensive support for:

  • Account setup and onboarding
  • Technical troubleshooting and error resolution
  • Feature guidance and best practices
  • Security and compliance inquiries
  • Billing and subscription questions
  • Data access, portability, and deletion requests
  • Privacy and legal inquiries

4. Data Access & Deletion Requests

Under GDPR, CCPA, and other privacy regulations, you have the right to:

  • Access Your Data: Request a copy of all personal information we hold about you.
  • Correct Your Data: Request corrections to inaccurate information.
  • Delete Your Data: Request deletion of your account and associated data (subject to legal retention requirements).
  • Data Portability: Request your data in a portable, machine-readable format.

To submit a data request, email support@crm-diblancopremiertax.net with your full name, account email, and request type.

5. Security Incident Reporting

If you discover a security vulnerability or suspect a data breach, please report it immediately to security@crm-diblancopremiertax.net. Do not disclose the vulnerability publicly until we have had time to investigate and remediate.

6. Feedback & Suggestions

We welcome feedback and suggestions for improving DiBlanco Premier™ CRM. Please send your ideas to feedback@crm-diblancopremiertax.net.

7. Legal & Compliance Inquiries

For questions regarding our legal documents, compliance certifications, or regulatory matters, please contact:

Legal & Compliance Team
legal@crm-diblancopremiertax.net
+1 (239) 204-2666

8. Response Commitment

We are committed to:

  • Responding to all inquiries within 24 hours.
  • Treating all requests with professionalism and confidentiality.
  • Providing clear, accurate information.
  • Escalating urgent matters appropriately.
  • Maintaining detailed records of all support interactions.